Refund policy

Returns & Exchanges

Returns and Exchanges are always challenging!! We strive hard to make sure everything is right, but there is always that One time.

CONDITIONS FOR RETURNING A PRODUCT

If a customer wishes to return it, they will have to bear the cost of shipping the product back to Shubham Couture along with 5% restock fee or $10 whichever is higher.

In case there is a defect in the product, our team will do a quality check to ensure the same. If a defect is found, the cost of the product along with the shipping charges will be refunded.

Here are the list of issues not considered defects.
* The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
* The uneven threads connecting the border to the body are not considered defects.
* Slubs - residual threads bundled together in tiny knots.
* Minute gaps in and around motifs.
* Dye 'bleeding' onto the pallu from the body - this is common in power loom sarees.
* Loose threads in Bandhani sarees used for the tying and dyeing.
* Color mismatch - colors are subjective, we understand. We try to best capture the exact colors of the saree. Despite that, due to individual device settings, the colors may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the color of a product.

These are considered defects:
* Tear in the saree
* Incorrect length (instead of what was stated),
* Missing blouse piece (if mentioned that the saree has a blouse piece)

In case of any query, you can reach out to us on our email or through our Facebook and Instagram page.

THE RETURN/EXCHANGE PROCESS

You can return the item for store credit or exchange for the same priced product.

If you'd like to return a product, send us an email at Help@ShubhamCouture.com with your concern within 3 days of receipt of the product.

  • Once we confirm that you would like to go ahead with the return, ship the products back to us within 7 days of receipt of the order. If you have any concerns regarding the duration or nature of return, feel free to email us. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective:

      • Custom or personalized orders that have been stitched/woven for specified sizes, includes blouse orders that have not been processed yet.
      • Any product that has already been exchanged before - exchange/returns can occur only once per order.
      • Sarees for which blouse has been stitched as per the customer's measurements.
      • Discounted Items/Items bought during Sale.
        These include products bought during a site-wide sale, and/or other discounts. This does not apply to products which have been shopped using an Affiliates' discount coupon or Initial Sign-up discount.

For any queries or concerns, please reach out to us on help@ShubhamCouture.com

  • Refunds can be processed only incase the product is defective. To initiate a product return, send an email to support@ShubhamCouture.com. The product should be shipped back to us within 7 working days.
  • Once we receive the product and complete a check to ensure the product is not damaged, we will send you an email to notify you that we have received your returned product, and we will begin refund initiation within 1-2 business days of receipt of the returned product. The amount corresponding to the product price will be refunded through the same payment method used while purchasing the product. A 5% service charge is applied to returns with no product defects. Please contact us at Help@ShubhamCouture.com before returning the product. Only after the return is received and the saree or product is confirmed in good condition will the exchange or store credit be issued.
  • The following items can't be returned or exchanged (unless they have arrived damaged or defective), hence refund policy is not applicable for them:
    • Custom or personalized orders
    • Perishable products (like food or flowers)
    • Digital downloads
    • Intimate items (for health/hygiene reasons) Items on sale
  • Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.